Data Centre Standards | Telehouse

Our Standards

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    Telehouse Metro - 65 Clifton Street, London, EC2A 4JE, United Kingdom

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    Telehouse Frankfurt - Kleyerstrasse 79-89, 60326 Frankfurt am Main, Germany

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    Telehouse Moscow - 11 Sharikopodshipnikovskaya St, Building 9, Moscow, 115088, Russia

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    Telehouse Istanbul - Tekno İş Merkezi Saniye Ermutlu Sok. No.10 34742 Kozyatağı-İstanbul, Turkey

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    Telehouse Johannesburg - 5 Brewery Street , Isando 1609, Johannesburg, South Africa

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    Telehouse Beijing BDA - Beijing Economical Development Area, District, Beijing, China

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    Telehouse Shanghai Jinqiao - Shanghai Pudong Area Jinqiao Development Area, China

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    Telehouse Shanghai Zhangjiang - No.4 Building 400 Fangchun Rd., ZJ.Hi-Tech Park, Shanghai, China

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    Telehouse Hong Kong CCC - 2 Chun Yat Street Tseung kWan O Industrial Estate, Hong Kong

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    Telehouse Singapore - Block 750D, Chai Chee Road, Technopark at Chai Chee, Singapore, 469001

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    Telehouse Hanoi - FPT Building, Duy Tan Street, Cau Giay District, Hanoi, Vietnam

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    Virtual Data Centres for Migrating Safely into the Cloud

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    Integrated Comm Solutions for building Customised Network Hubs

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    Content Delivery Solutions enabling the management of Big Data

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    System Security Solutions enabling the Empowerment of Mobility

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    Connectivity

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    Telehouse North - Coriander Avenue, London, E14 2AA, United Kingdom

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    Telehouse West - Coriander Avenue, London, E14 2AA, United Kingdom

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    Telehouse East - Coriander Avenue, London, E14 2AA, United Kingdom

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    Telehouse Magny-Les-Hameaux - 1, rue Pablo Picasso, 78114 Magny-les-Hameaux, France

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    Telehouse Paris Jeûneurs - 38, rue des Jeuneurs,75002 Paris, France

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    Telehouse Paris Voltaire - 137, Boulevard Voltaire, 75011 Paris. France

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    Telehouse Cape Town - Great Westerford Building, 240 Main Road, Rondebosch, Cape Town, South Africa

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    Telehouse Beijing BEZ - M5 Building, No1 Jiuxianqiao East Road, Chaoyang District, Beijing, China

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    Telehouse New York Chelsea - 85 10th Avenue, 7th floor, New York, NY 10011, USA

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    Telehouse New York Teleport - 7 Teleport Dr., Staten Island, NY 10311, USA

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    Telehouse Los Angeles Center - 626 Wilshire Blvd., LA, CA 90017, USA

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    Delivering 100% Uptime at the epicentre of Europe’s Internet Infrastructure for over 20 years

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    25 Years of Colocation Experience delivering 99.999% Uptime for over 3,000 Customers

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    Managed Service within the ICT Centre

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    Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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    Telehouse Enhanced Connect – A Revolutionary New Service

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    Overlaid Optimisation

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    25 Years of Colocation Experience delivering 99.999% Uptime for over 3,000 Customers

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    Telehouse DDoS Protection

  • Overview
  • Quality
  • Security
  • Energy & Environmental
  • Health & Safety
  • Corporate Social Responsibility
Overview

Standards at Telehouse 

Telehouse has a proven record of achieving and maintaining standards that meet the needs of our customers business objectives. At the centre of this is an uncompromised commitment to dependability and reliability.  In fact, our proudest achievement is that as home to the London Internet Exchange (LINX), we’ve delivered un-interrupted, 100% uptime at the epicentre of Europe’s Internet infrastructure for over 20 years.

Our compliance frame work comprises a 360° programme covering quality, security, environmental and corporate responsibility standards. Using ISO, the world’s most recognised standards portfolio to drive a culture of excellence, we have created a roadmap of accreditations to deliver our customers a customised and up-to-date service based upon the challenges they face within their business.

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Quality
All our products and services are delivered using standards that meet our ISO 9001 accreditation. This is implemented using a bilateral process of defining customer requirements and ensuring that these are met by all Telehouse departments.

Customer Requirements
ISO 9001 requires a colocation provider to understand the needs of its customers in order to deliver a mutually beneficial standard of quality.
To ensure that this is fair and representative of both our customers and the industries we serve, Telehouse conduct an annual global survey to quantify and structure our quality aims.

On-going accountability
All Telehouse employees and suppliers are accountable to each agreed requirement and are required to deliver against related targets in a formal appraisal process. 
 
The Telehouse Quality Policy statement outlines in detail our commitments to our standard.

   

                       FS 612057
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Security
Telehouse holds ISO 27001 (Information Security Management), an accreditation that addresses the business processes of the core areas of our business to ensure that our customers information is secure. This is built upon by a number of industry specific accreditations to ensure your infrastructure both secure and fit for purpose.
  The Telehouse Information Security and Business Continuity Policy statements outline in detail our commitment to our standard.

           

                        IS 612061                                                    BCMS 566927 Learn More
Energy & Environmental
Telehouse values the world we live in and it's environment. To reduce our environmental impacts, Telehouse holds ISO standards 14001 (Environmental Management) and 50001 (Energy Management). 
These standards prove Telehouse is commitment to the environment by means of managing, measuring and improving our operating processes and procedures to ensure open and trusted communication of our environmental impacts. As a supplier of mission critical services, all achievements are communicated in a way that can be used by our customers in their own sustainability strategies.
 
The Telehouse Environmental Policy statements outline in detail our commitments to our standards.

      
                    EMS 612059                                             ENMS 612063 Learn More
Health & Safety
Telehouse holds BS OHSAS 18001 (Occupational Health & Safety Management), an accreditation that ensures our commitment to the health and safety of our employees, customer and visitors. Health & Safety is key to our business operations and considered at all levels from induction through to specific job roles and includes training at regular intervals.
  The Telehouse Occupational Health & Safety Policy statement outlines in detail our commitments to our standard.

 
                      OHS 612060 Learn More
Corporate Social Responsibility
We are proud to facilitate the evolution of our customers businesses by providing expert ICT Infrastructures that allow them to focus on what they do best. However, outsourcing the management of your infrastructure does not remove the need to ensure that your infrastructure is implemented in a responsible manner.

Click here to learn more about our Modern Slavery Policy

Telehouse is committed to delivering CSR initiatives that nurture and develop the IT industry and wider social community. In doing this, we do not just meet our requirements; but allow our customers to treat their outsourcing costs with the same scrutiny as they would any direct expenditure.

For more information on the CSR initiatives of both Telehouse and KDDI, please click below. 


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