Telehouse - Virtualisation


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    Virtual Data Centres for Migrating Safely into the Cloud

  • Virtual Data Centres
  • Virtual Connectivity
  • Virtual Backup
  • SAAS Solutions
Virtual Data Centres

The Data Centre has Evolved

Today Telehouse has evolved its global operations with 48 data centres across the world supporting over 2=3000 major corporations from diverse backgrounds with their IT infrastructure ensuring their business stays online and uncompromised.  The Telehouse data centres are the backbone to leading financial institutions, media/content providers, retailers and IT organisations, making Telehouse a reliable and dependable partner based on its commitment to delivering virtually 100% uptime.  These corporations now want the same level of performance, security and reliability from a cloud infrastructure and greater flexibility in managing their on-demand data centre.              

That is why Telehouse has partnered with its parent company KDDI, a leading telecom and systems integration giant to launch Telecloud, a global portfolio of cloud solutions designed for the enterprise that requires cloud computing services backed by a highly resilient and secure infrastructure.    

Who is Telecloud designed for?   
Enterprises who want to get more out of virtualisation with legacy systems in place 
Business-critical application that requires virtually no downtime
New application/system that requires greater integration methods
Enterprises that want assurance that their data remains in designated locations 
Require a cloud platform that has demanding and secure connections  
Require the ability to expand their virtual data centre rapidly and grow their business  
Where is my data stored?
One of the biggest questions any CEO, CIO or IT manager should be asking before considering a cloud partnership - where and how is my data stored? Ownership of your most valuable asset, your data, should be your biggest concern.  With Telecloud we assure our customers that we are changing our technology, not your rights.  
In the way our traditional data centre infrastructure hosts the physical servers in our colocation facilities; our virtual infrastructure hosts the cloud servers in those same facilities. With Telehouse and KDDI, designating, locating and sending data is completely in the hands of the customer mitigating the uncertainty about the whereabouts of your virtual servers.  
With over 45 Tier III Telehouse data centres around the world and a vast cable network, a Telecloud customer stays in control; by choosing where their servers are located, how it travels and when they want access to them.  Like a physical data centre infrastructure, you can choose to have your primary virtual infrastructure secured in one location or a multi-site setup spanning several countries.  The platform can be backed up and synchronously replicated by another Telehouse data centre in the same country or abroad from a choice of over 20 major global cities.     
To ensure the sovereignty and control of your data is not compromised, take these steps with Telecloud:  
1. Specify and designate the data centre for primary and backup clouds 
2. You know details/specifications of your physical servers hosting the virtual machines 
3. Network secure and route of data travel 
4. Know the laws of jurisdiction within the country you are operating your cloud 
5. Trusted brand for hosting confidential data  
6. Work with globally operating organisation with local knowledge
7. Access rights and data recovery policies 
Telehouse and KDDI provide fully-integrated bespoke cloud solutions through the delivery of three levels of infrastructure:   
5 steps for seamless cloud integration 
1. Our cloud architects work with you to devise the cloud strategy in line with your organisation’s application requirements and business growth plans, suitable cloud model  
2. Budgets, application benchmarks, opportunities to reduce cost, improve service delivery, level of integration and infrastructure provisioning, level of autonomy, real-time
3. Design and implement physical and virtual infrastructure within allocated data centre choice, back up DR services.
4. Connectivity and security strategies in place across application development and release and test environment 
5. Migrate application and data and further integration to the rest of the company with on-premises applications and databases to maximise the potential of cloud technology      

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Virtual Connectivity

Telehouse - Where Data Centres and the Cloud Meet Securely 

How do I access my data? 
The concept of migration to the cloud not only changes the way your data is stored and located but also the way in which you access that data.  Hosting on a cloud platform means the availability, performance and reach of your application become heavily reliant on the network infrastructure you have in place. 
Cloud services suffer as a result of poor choices over connectivity control, security, and local presence.  Fortunately, network service providers are well positioned to address these concerns to ensure reliable cloud access and competitive service delivery. KDDI’s focus on building its impressive worldwide network assures our customers the connectivity to their cloud application is in safe hands.  

  • KDDI can provide secure quality-of-service connectivity to and from the Telehouse data centres 
  • Flexible customer connectivity offerings in terms of bandwidth, privacy and security in 170 countries  
  • Pan- European VPN and global interlink  
  • Telehouse data centres are located in network heavy districts offering low latency
  • Ability to instantiate cloud functionality that users can access with minimum latency    
  • Relationships with numerous network providers to ensure maximum coverage to challenging markets 
  • Upgrade connectivity between sites, data centres and users
  • CDNetworks content delivery for improved data access for websites and distribution of intensive data 
  • Unified management of resources, cloud IAAS and network            

How secure is a Telecloud solution?
1. Shared Technology Issues - poor configuration and management of the hypervisor can influence the vulnerability of compartmentalization of the underlying platform. KDDI cloud specialists have extensive experience in using VMware, Xen, Hyper-V and KVM to install and configure the virtual machines. Continuous vulnerability scanning and configuration audits ensure individual customer’s operations are secure from other tenant’s data or network. 
2. Malicious Insiders - access to the physical infrastructure by unauthorized individuals from within the data centre can enable adverse impact to the security and protection of company data.  This scenario highlights the critical role the data centre has in cloud security management, the root source of your infrastructure needs to be managed by an experienced organisation like Telehouse with established policies and cutting edge technology for protecting highly confidential data in secure facility suites.
3. Insecure interface and APIs - exposure of the cloud management interface can cause accidental and malicious attacks.  Strong authentication and access control are implemented and the API dependency chain is carefully analysed with activity monitoring. 
4. Unknown risk profile - one of the benefits of cloud computing is the lowered responsibility towards hardware and software management; however this can be a major drawback for potential adopters if the cloud provider refuses to disclose security risks.  KDDI work with customers to provide bespoke SLAs with full disclosure on logs and applicable data, monitoring and altering, infrastructure details (technology and patch levels) and access management.
5. Malicious players - pure public cloud providers that offer unlimited resources and simple registration processes have been targeted by abusive entities in the online domain such as spammers, malicious code authors, DDOS and hackers trying to penetrate their IAAS servers. KDDI have strict registration and validation processes, enhanced network and traffic introspection and comprehensive monitoring of public blacklists.
6. Data loss/leakage – loss of core intellectual property can have damaging implications caused by poor control measures.  KDDI implement strong API access control; employ managed identity and access management to your standards with IPsec and SSL-VPN networks in place. Specific backup and data retention measures are available to ensure data is recoverable.
7. Account/service hijacking – phishing, fraud and exploitation of software can manipulate cloud credentials.  KDDI can support and mitigate thee risks by leveraging two factor authentication techniques on a virtual and physical layer and employ proactive monitoring to detect unauthorised activity. 

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Virtual Backup

Telecloud - Designed for Disaster Recovery and Backup

The Telecloud platform is available in selected Telehouse data centres, designed for enterprises that require a high performance standardised cloud service.  The public cloud is the closest definition to “cloud computing” as this cloud offers the greatest level of efficiency in shared resources as well as efficiency in cutting expenditure. Designed for dynamic workloads such as consumer led applications as well as test and development systems, the Telecloud public service is a highly resilient and flexible offering. Customers using the public Telecloud service have the option of replicating their virtual servers onto another data centre for business continuity and disaster recovery purposes.         
When is the shared Telecloud platform right for me?
The public Telecloud is the right choice when:
You want to host a more risk tolerant application/data that requires greater access to scalable resources with shorter delivery times within a secure data centre  
You need incremental capacity, or, the ability to add computer capacity for peak times. During unpredictable periods, you have capacity available, but those resources can be used by other VMs for their own tasks when not in peak capacity mode
Your standardized tools and applications are used by many employees or users. Examples include e-mail, contact management systems or a company intranet site
You need a sandbox to develop applications across geographic locations. Development and testing are a great use case for cloud, especially when collaboration is needed
You have a SAAS (Software as a Service) application which requires deployment flexibly with security needs
What are the benefits? 
The greatest benefit our customers receive from the public cloud is the ability to pay for actual usage on a highly flexible basis with no capital expenditure or installation costs and minimized operating spend
The shared resources on a virtual scale means customers can access resources on a limited budget 
Accommodate spikes in demand with scalable resources without compromising performance or incurring downtime at 99.8% guaranteed SLA
Delivered out of our connectivity-rich data centers, customers have access to a network optimized public cloud at 100 Mbps        
Industry leading self-service portals such as VMware vCloud Director are available to manage your cloud environment effectively
Minimise time and effort of IT department towards maintaining the infrastructure 

But how secure is it?

One of the biggest concerns enterprises have about adopting a public cloud are the vulnerabilities in hosting their data on a shared infrastructure.  KDDI and Telehouse have worked extensively and on a continuous basis to ensure the security of the public Telecloud service is monitored and not compromised.  Security of the public cloud is delivered threefold:      

Physical Infrastructure:

The public Telecloud platforms are housed within ISO 27001 (Information Management) and ISO 9001 (Quality Management) certified highly secure data centres

Intruder detection and 24 x 7 CCTV surveillance 

Dedicated backup and snapshot policy with remote access

Equipment redundancy

Data is stored on SANs, which is hard disk failure resilient

Platform Monitoring and Network:

Security audit on server and network with monthly reports

24/7/365 e-mail and telephone technical support

24/7/365 supervision with e-mail and SMS alert

Backup machine snapshot every month (stored for 2 months)

Network hardware supervision and security audits

VMs are provided with at least 2 vNICs (Virtual Network Interface Card), each assigned a unique VLAN id (Internet and Admin VLAN)

Admin VLAN is accessed through a different ISP using VPN SSL or IPSEC

Internet VLAN is a Layer 3 interface, NAT’d to a global IP

Virtual Infrastructure: 

VMware technology partitions virtual machines, segregating each customer’s servers and data are dedicated and privately secured within the multi-tenant environment  

Virtual environment is running on VMware platform with High Availlability (HA), Distributed Ressource Scheduler (DRS), vMotion, vSphere Data Protection (VDP)

Monitoring agent on each virtual machine with data integrity checks 

Centralised access control with single sign-on for users 

Physical and virtual access to servers are limited, backups of servers are protected and can be encrypted

Firewall ensure the protection of the following type of attacks:

- Flood (ICMP / UDP / SYN)

- Scan / Spoof / Sweep (IP Address spoof / sweep, port scan, tcp-udp sweep

- Denial of Service (DoS) (ping of death, teardrop, ICMP fragment, ICMP Ping ID Zero, Large Size ICMP Packet, Fragment traffic, SYN-ACK-ACK proxy, source IP base sessions)

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SAAS Solutions

SaaS Solutions

For customers requiring specific software applications without the burden of managing them on their own KDDI offers standard and bespoke SaaS solutions which can be accessed via a variety of methods; over the internet, private links, mobile as well as thin client terminal devices

Hosted Microsoft Exchange Mailboxes:
Fully featured Microsoft Exchange mailboxes with storage up to hundreds of gigabytes, billed per gigabyte. Also, email archiving as well as the industry’s best AntiSpam and AntiVirus scanning. As little as one or as many as thousands mailboxes can be provided.

Hosted Microsoft Sharepoint:
Fully featured hosted Microsoft Sharepoint provides an easy-to-use collaboration environment where documents can be shared and managed. Users can create team workspaces, share calendars and organise documents. Documents can be edited by multiple users and previous versions can be tracked. Hosted Sharepoint integrates with hosted Exchange allowing for user’s or public calendars to be made available through the website

Microsoft CRM:
Fully featured hosted Microsoft CRM is available to companies of all sizes starting at very low prices and
is a full service customer relationship management suite. It provides you with the flexibility to integrate sales, customer service and marketing processes, to provide an exceptional customer experience and maximise your business potential.

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